URBN Data Privacy Representative

URBN is searching for a Data Privacy Representative. This Customer Service Representative will be a key contributor to Urban Outfitters’ (URBN) data privacy compliance group by fielding various types of data privacy requests from customers and other contacts. Data privacy compliance requires that URBN provide clear and open channels of communication to anyone of which URBN has collected, processed and / or stored their personal data, in-line with our internet privacy policy.  The position requires knowledge of customer service processes as well as a proficiency in office-style technology (such as Microsoft Office).  The Customer Service Representative will also participate in the continuous improvement and growth of the URBN data privacy compliance program.

This role is hybrid and onsite in Philadelphia three days per week, remote two days per week.

• Monitor and manage incoming consumer data privacy requests (primarily through email and voicemail), dispatching to the appropriate group for processing and responding accordingly
• Assist in performing the duties of various processing groups as needed
• Special and ad-hoc projects as required

• Possess excellent speaking voice and vocabulary
• Able to type minimum of 25 words per minute
• Must be able to successfully complete training and pass assessment exam
• Effective use of computer skills
• Exhibit excellent customer service skills

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URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.