URBN IT Support Analyst

Location US-GA-Augusta
ID 2025-21266
Job Family
Technology
Employee Type
Regular
Position Type
Full-Time
Remote
No

Role Summary

URBN is looking for an IT Support Analyst who is responsible for providing technical support for all office equipment in our Call Center as well as remote employees. Support includes but is not limited to, computers, mobile devices, printers,
software, Zoom equipment, and other peripherals.

Role Responsibilities

  • Provides support for all employees using back office equipment across in our Call Center as well as employees globally
  • Utilize troubleshooting techniques to diagnose and resolve issues submitted through our help desk website as well as case escalations submitted via our remote support teams
  • Maintain Zoom rooms used within the Call Center
  • Manage hardware deployment for new employees and refreshing existing equipment
  • Responsible for shipping and receiving equipment

Role Qualifications

  • Experience troubleshooting Windows 10, macOS, ChromeOS, iOS, and Android
    devices.
  • Microsoft Office 365 experience (Office apps, OneDrive/SharePoint) as well as Google Workspace experience (Gmail, Google Productivity applications)
  • Experience troubleshooting printers 
  • Experience as a technical resource within a Call Center environment a plus

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed