Anthropologie Customer Strategy Analyst

Anthropologie is looking for a Customer Analyst to join our Global Customer Analytics team. We’re seeking a data-driven, collaborative thinker who is eager to learn and contribute in a fast-paced, creative environment.

In this role, you’ll play a key part in shaping customer and audience strategy by analyzing customer behavior, identifying trends, and uncovering opportunities across segments. You’ll work closely with Marketing, CRM, and other cross-functional partners to bring data to life, turning numbers into actionable insights that drive growth for the Anthropologie Group.

You’ll leverage URBN’s rich ecosystem of customer, campaign, product, site, and channel data to guide strategy and enable fact-based decision making. SQL expertise is essential for this role, as you’ll be responsible for querying and analyzing large datasets to support business initiatives.

The Analytics team sits within the Marketing organization at Anthropologie, alongside Brand Marketing, Digital Marketing, Consumer Insights, Brand Voice, and Sustainability. Together, we partner with leadership and cross-functional teams to move the business forward.

• Deliver weekly, monthly, and quarterly reporting to brand leadership and business partners
• Transform large, complex datasets into strategic insights through technical analysis.
• Support digital marketing team on deriving customer insights into marketing channel performance
• Collaborate with CRM, digital marketing, and brand marketing teams to optimize site strategy and share best practices across URBN analytics groups.
• Translate complex quantitative findings into clear, actionable insights and recommendations.
• Build, distribute, and maintain automated SQL-based reporting solutions.

• Bachelor’s degree in Marketing, Business Intelligence, Statistics, Data Science, or a related field.
• 2+ years of experience analyzing data and translating insights into business recommendations, ideally within retail or ecommerce.
• 2–3 years of experience writing and executing complex SQL queries.
• Hands-on experience with relational databases and cloud-based platforms (e.g., Snowflake).
• Solid understanding of digital marketing channels and customer funnel metrics.
• Experience with data visualization tools (Qlik, Tableau, Looker Studio, or similar).
• Strong analytical skills, logical problem-solving, and intellectual curiosity.
• High attention to detail with the ability to manage multiple priorities simultaneously.
• A team player who can also work independently and thrive in a fast-paced, results-oriented environment.

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.