Anthropologie Ecommerce Operations Coordinator

Anthropologie is looking for an Ecommerce Operations Coordinator to enhance the customer’s overall digital shopping and delivery experience. The Ecommerce Operations Coordinator is responsible for supporting the Anthropologie and Terrain brand’s objectives and initiatives and will be required to build and maintain partnerships across functional areas within the Brand and Shared Service teams to ensure brand goals are achieved. 

• Develop strong vendor communication skills. 
• Track drop ship orders with vendors through timely communication to ensure they are meeting promised shipping dates.  
• Utilize daily reporting to resolve inventory issues and/or vendor compliance concerns. Troubleshoot any payment questions and issues for vendors in partnership with Accounts Payable, Buying, Buying Operations and warehouse teams. 
• Support daily needs of Anthropologie Group’s drop ship program and identify any opportunities for improvement. 
• Become a ‘super user’ and resource for other users for systems used to run the drop ship business.  
• Develop a comprehensive understanding of our current supply chain including inbound POs, outbound to customers, vendor relations and measurement of service levels to customers.   
• Support Contact Center by providing requested product information and reviewing customer feedback.  

1-2 years work experience, preferably operational or customer based. Drop ship experience a plus. 

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.