Urban Outfitters CRM/Loyalty Intern

Urban Outfitters is looking for a CRM Intern to join us for the Summer. As a CRM Intern, you’ll assist in the day-to-day operations of our CRM programs, helping to organize customer data, support email and SMS campaign execution, and contribute to customer insights reporting. This is a great opportunity for someone interested in marketing analytics, customer engagement, and digital strategy. 

• Assist with the setup, QA, and scheduling of SMS campaigns. 

• Help maintain and organize customer data lists and segmentation files. 

• Support the tracking and reporting of campaign performance metrics (e.g., open rates, click-through rates, conversions). 

• Conduct research on customer behavior trends and loyalty program benchmarks. 

• Assist in preparing presentations and reports for internal stakeholders. 

• Coordinate cross-functional communications with creative, merchandising, and digital teams. 

• Help document CRM processes and maintain campaign calendars. 

• Currently pursuing a degree in Marketing, Business, Data Analytics, or a related field. 

• Strong attention to detail and organizational skills. 

• Interest in customer behavior, data-driven marketing, and personalization. 

• Proficiency in Excel/Google Sheets; familiarity with CRM platforms (e.g., Salesforce, Klaviyo, or Braze) is a plus. 

• Analytical mindset with a willingness to learn new tools and systems. 

• Clear communicator with a collaborative, proactive attitude. 

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.