URBN Credit & Collections Specialist

URBN is looking for a Credit and Collections Specialist; in this role you will be a key member of the growing URBN Wholesale Credit team. The role reports to the Credit Manager. Responsibilities support critical function for the Wholesale business, supporting growth initiatives for the brand while mitigating credit risk for the organization.  

• Responsible for collections of outstanding invoices for wholesale goods (apparel) sold to department stores, off-price retailers, digital platforms, and specialty boutique businesses
• Manage past due accounts thru use of AR reports and invoice data to minimize aged receivables
• Contact Wholesale customers and AP Departments by email, phone calls and use of vendor portals
• Verify payments and support payment inquiries; shipment tracking for delivery proof; research RTV’s, chargebacks and deductions
• Partner with entire Credit Team and Cross Functional departments regarding status of accounts, engage in ongoing dialogue to ensure resolution of open issues and maintenance of contact and payment information
• Document communication and promptly follow up to open items
• Provide support for credit-line review of new and existing accounts
• Perform credit investigations; process applications, obtain bank references and industry references
• Utilize information gathered to recommend credit rating, limits, and payment terms for prospective new accounts
• Review existing credit ratings and make recommendations for changes

• High volume administrative or collection service experience, experience within business-to-business model a plus
• Excellent communication skills- verbal and written; active listening skills
• Possess strong organizational skills w/ specific attention to detail
• Ability to prioritize; heightened sense of urgency during peak times
• Display high level of personal accountability and ownership of work; works independently and problem solves
• Microsoft Office, SLACK, ZOOM
• Excellent working knowledge of EXCEL - including sorting and filtering data & utilizing pivot tables
• Experience w/ CGS Blue Cherry a plus
• Experience in retail, wholesale, distribution, and/or apparel a plus
• Education:  Bachelor's Degree or Commensurate Experience

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URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.