Nuuly is looking for a proactive, analytical and detail-oriented individual to play a key role in supporting our technology platform. The Platform Support Analyst role is a technical support role within Operations & Support team. This person will interface directly with the multiple stakeholders across the organization, including Customer Success, Fulfillment Center, Web Merchandising, Buying/Planning and Product Management. This role is responsible for front-line system support and triage for day-to-day operations. Candidate should be technically curious and adept at investigating issues to aid in resolution and help identify opportunities to improve technical products to avoid recurring issues that could negatively impact the business/operations. Off hours support is required but scheduled on rotating basis with other team members. Escalated support off hours is required when high severity issues occur.
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URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
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