URBN User Experience (UX) Research Intern

URBN is looking for a motivated UX Research Intern to assist with various research projects while gaining a foundational understanding of research methods. As a member of the UX Research team, you will integrate qualitative and quantitative insights to improve user experiences across our digital platforms—including e-commerce websites, mobile apps, retail systems, and internal tools. You’ll collaborate with experienced UX Designers, Product Managers, and key stakeholders across all URBN brands, ensuring that the customer’s voice is central to our decision-making. This role focuses on learning and professional growth, providing you with opportunities to develop your skills and knowledge in UX research. 

About the Summer Internship Program:

Each summer URBN Inc. welcomes candidates from across the country to immerse themselves within various teams across our portfolio of brands and gain hands-on learning experience in the area of business which they choose to pursue. Our paid internship program also offers a summer full of intern focused events including exposure to our senior leadership across the business in small group settings, insight into company initiatives, off-site field trips & for those qualified a chance to interview for a full-time job opportunity. See for yourself what our past & present interns are up to @urbnearlycareers! 

The URBN 2025 Summer Internship Program will run from 6/2 through 8/8 at our Home Office in Philadelphia, PA.  

Summer Internship Program Application Process:

• Apply to one (1) internship posting that best suits your interest & skills.  If there is a project component in the application (see below within role qualifications), it is required that you submit this to be considered for a position.  This is due at the time of your application submission.

2. Complete Video Interview: Candidates selected will receive an email with a link to complete a video Interview. You will have 2 days to complete this portion of the application once the email is received.   

3. Interviews will be scheduled with our internal teams, continuing on a rolling basis.    

Applications will close at 5:00pm EST on November 4th 2024. 

• Conduct secondary research to support a variety of UX Research projects. 

• Assist with data collection and analysis.  

• Help craft research plans by defining study objectives, selecting appropriate methodologies, and outlining expected outcomes. 

• Independently manage and execute at least one small UX research project, including identifying research questions, designing and conducting the study, analyzing data, and presenting findings. 

• Recent graduate (or to graduate by January 2025)  

• Basic understanding of UX Research, with direct experience in at least one of the following methodologies: card sorting, tree testing, competitor analysis, in-depth interviews, usability testing, surveys/intercepts. 

• Strong organizational and communication skills. 

• A curious mindset and eagerness to learn new skills; self-starter 

• Detail-oriented and organized, with the ability to manage and prioritize tasks.  

• Effective time management skills. 

Preferred Qualifications 

• Undergraduate degree in Human Factors, Human-Computer Interaction, Psychology, or a related field, OR additional education, such as certificates, related to UX Research.  

• Strong presentation skills with the ability to effectively advocate for user needs to various audiences. 

• Background or interest in e-commerce/retail is a plus. 

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.